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KB33848: "Server Definition manipulations error.:(Database error<>:Connection::Connect failed. Unable to connect..." error occurs after providing administrator credentials for authentication in the MicroStrategy Configuration Wizard 9.0.x


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• Strategy


When trying to configure the MicroStrategy Intelligence Server 9.0.x using the Configuration Wizard, an error appears after specifying the administrator credentials for authentication.

SYMPTOM:
When trying to configure the Strategy Intelligence Server 9.0.x using the Configuration Wizard, an error appears after specifying the administrator credentials for authentication. Before proceeding to define the server definition to use, the below error pops up:
 

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Server Definition manipulations error.:(Database error<>:
Connection::Connect failed. Unable to connect.
Error type: System call error. Not enough memory left.
System Error 0x800645CC (2147894732): --- Unknown error..Database error<>:

 
Taking a look at the DSSErrors.log file, there will be a series of memory contract manager requests that have been rejected along with the entries below: 
 
 

[Database Classes][Error] Connection::Connect failed. Unable to connect.
Error type: System call error. Not enough memory left.
System Error 0x800645CC (2147894732): --- Unknown error.. Connection String: DSN=Analytics_Metadata;UID=AccessUser;.
[Metadata Server][Error][0x80041404] Database error <>: Connection::Connect failed. Unable to connect.
Error type: System call error. Not enough memory left.
System Error 0x800645CC (2147894732): --- Unknown error..
[Kernel][Warning] StartUpManager::LoadServerDef(): Failed to create connection to DSS Server <CastorServer>'s metadata. Trying the 1 time of total 1.
[Kernel][Error] StartUpManager::LoadServerDef(): Failed to create connection to DSS Server <CastorServer>'s metadata: HResult = -2147216380.
[Kernel][Fatal] StartUpManager::StartUpManager(): LoadServerDef failed. Return Code: 0x80041404.
[Kernel][Info] Total threads servicing server PUs = 0Total jobs found in server PUs =  0
[Kernel][Info] Strategy Intelligence Server shutdown normally

 
 
CAUSE:
The error appears because the environment where the Strategy Intelligence Server 9.0.x has been installed does not meet the minimum memory requirements to run. Strategy Intelligence Server 9.0.x requires a minimum of 4GB of RAM.
 
 
ACTION:
Install Strategy Intelligence Server 9.0.x on a machine that meets the minimum requirements for it to be run. Please refer to the following Strategy Knowledge Base technical note for more information on the minimum requirements for Strategy Intelligence Server 9.0.x:

  • KB32536 MicroStrategy 9.0.1 Product Suite Readmes and Release Notes
  • KB30053: MicroStrategy 9.0.0 Product Suite Readmes and Release Notes

 


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Knowledge Article

Published:

June 2, 2017

Last Updated:

June 2, 2017