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KB34178: "Cannot access MicroStrategy Web Services at http://Server_Name/MicroStrategyWS/MSTRWS.asmx. Web server error is: The operation has timed out" error appears when trying to connect from MicroStrategy Office


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"Cannot access MicroStrategy Web Services at http://Server_Name/MicroStrategyWS/MSTRWS.asmx. Web server error is: The operation has timed out" error appears when trying to connect from MicroStrategy Office

SYMPTOM
When trying to connect to through Strategy Office, following error message is received.
 

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Cannot access Strategy Web Services at http://Server_Name/StrategyWS/MSTRWS.asmx. Web server error is: The operation has timed out
 
 
CAUSE
One of the possible cause is that httpRuntime execution timeout was reached before Strategy Office was able to establish a connection to Web Services.
 
ACTION
Increase the httpRuntime execution timeout following below Technical Note:
KB35666: How to edit the setting for the Request execution timeout for ASP.NET installations in Internet Information Services (IIS) 7 and Strategy Web 9.x


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Knowledge Article

Published:

April 6, 2017

Last Updated:

April 6, 2017