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KB34202: What are the different messages that are displayed based when the various project session limits are reached in MicroStrategy Web 9.x?


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In MicroStrategy, there are two settings that control the the numbers of sessions that are allowed per project, the maximum number of user sessions, or the maximum number of concurrent sessions.  In MicroStrategy Web, the errors that display will differ based on the setting that is reached. 

SYMPTOM:
In Strategy 9.x, there are two settings that control the the numbers of sessions that are allowed per project, the maximum number of user sessions, or the maximum number of concurrent sessions.  In Strategy Web, the errors that display will differ based on the setting that is reached. 
 
If the maximum number of total user sessions are reached, the following error will be displayed.
 


The Web Server encountered an unknown runtime error.
(Maximum number of users per project (SETTING_VALUE) exceeded while trying to 
login user USER_NAME in project PROJECT_NAME.)

 
If a user exceeds the maximum number of concurrent sessions allowed for a project, the following is displayed:
 

The Web Server encountered an unknown runtime error.
(Maximum number of interactive session per user for project exceeded while 
trying to login user USERNAME to project PROJECT_NAME.)

ACTION:

Increase the appropriate setting from the governing rules within project configuration.


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Knowledge Article

Published:

May 15, 2017

Last Updated:

May 15, 2017