SYMPTOM:
In Strategy 9.x, there are two settings that control the the numbers of sessions that are allowed per project, the maximum number of user sessions, or the maximum number of concurrent sessions. In Strategy Web, the errors that display will differ based on the setting that is reached.
If the maximum number of total user sessions are reached, the following error will be displayed.
The Web Server encountered an unknown runtime error. (Maximum number of users per project (SETTING_VALUE) exceeded while trying to login user USER_NAME in project PROJECT_NAME.)
The Web Server encountered an unknown runtime error. (Maximum number of interactive session per user for project exceeded while trying to login user USERNAME to project PROJECT_NAME.) ACTION: Increase the appropriate setting from the governing rules within project configuration.