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KB34317: "Problem with duplicated address names..." error occurs when creating a new address and saving the user in MicroStrategy Distribution Services


Community Admin

• Strategy


SYMPTOM
When creating a new Strategy Distribution Services address for a user in Strategy Developer, the following error message is seen when attempting to close the User Editor and save changes:
 

ka04W000000OgDuQAK_0EM440000002Rf3.jpeg


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Strategy Developer
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Problem with duplicated address names. If it is adding a new address or modifying an existing address, and that address name already exists, please choose a different name. For other cases, the contact has more than one address with the same name. Please resolve the duplication first by changing the name of the address or deleting the address with the same name.
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OK   
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A similar message appears in Strategy Web:
 

ka04W000000OgDuQAK_0EM440000002Amd.png

 


Error Saving Personal Preferences
The address value already exists. Please choose a different value.

 
CAUSE
The address name of the newly created address matches an existing address's name for the user or the physical address matches the physical address of an existing one.

ACTION
Ensure that newly created addresses have a unique address name and physical address-device combination.
 


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Knowledge Article

Published:

June 21, 2017

Last Updated:

June 21, 2017