The Bulk Export default delimiter setting in Desktop is ignored in MicroStrategy Web 9.x when subscribing to bulk export reports with prompts

Description

The setting for bulk export default delimiter in Strategy Desktop is ignored when the user subscribes to the same report in Strategy Web if the report has any prompts. This will force the user to manually have to reset the delimiter, as it will be displayed as "Other". View the image for reference:
 

Steps to reproduce

1. Create a report. Feel free to choose any attribute, metric, and prompt.
2. Configure the above report as a bulk export report.
3. Notice that the delimiter is generally Comma by default.
4. Go to Strategy Web.
5. Subscribe to the above bulk export report.
6. When subscribing, notice that the delimiter is set to Other, not to Comma as set in Desktop.
7. Furthermore, if the user edits the report in Desktop and sets it to any other selection such as space, semicolon, etc. in Web, the delimiter option is not changed and it still will say "Other".
8. Note that this issue does not happen if there is no prompt on the bulk export report.

Why is this happening?

This is a known issue in Strategy 9.x.
Our engineers are working to enhance the overall Strategy experience. 
 

Solution

1. Manually set the delimiter back to the desired option when subscribing to the bulk export report.

If you continue to have trouble, please contact the Strategy Technical Support for a status on this issue.