KB34454: "Failed to start service" error message appears when configuring a Master Health Agent or Health Agent in MicroStrategy Health Center 9.0.x

• Strategy

This article explains a possible reason why Health Center may not start.

SYMPTOM:
When the user configures a Master Health Agent or a Health Agent to run on ports which are already in use by other applications, the following error occurs:


- The configuration of your Master Health Agent encountered errors. Please reconfigure it.
- Failed to start service

In addition, when the user checks the Error.log file, which can be found in "C:\Program Files\Common Files\Strategy\Health Center\\Logs", it has the message below:


2010-10-18 11:28:53.833 AM: Error: Could not listen on port: 34952
2010-10-18 11:28:53.833 AM: Error:     com.Strategy.tools.mcdgnstc.baseobjects.remote.socket.SocketFactory$SocketFactoryException: Address already in use: JVM_Bind

2010-10-18 11:28:53.865 AM: Error: com.Strategy.tools.mcdgnstc.baseobjects.remote.RemoteException: Address already in use: JVM_Bind

CAUSE:
Master Health Agent and Health Agent must use dedicated unused ports to be successfully started.

ACTION:
Please re-configure the Master Health Agent or Health Agent to run on dedicated unused ports.

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Knowledge Article

Published:

June 5, 2017

Last Updated:

February 28, 2018