An Information Collector in Health Center collects machine configuration and logs for various Strategy products. Through the Diagnostics Information Collection Wizard, Health Center can combine all selected information into one package and can either upload the package to Strategy Techinical Support or save it locally for future reference. For more information on the Diagnostics Information Collection Wizard, please see the technical note below:
KB32552 - How to use the Strategy Health Center Console.
This technical note lists supported Information Collectors for each product category.
Information Collectors for Configuration:
Machine Settings
| The files collected:
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Generic Log Collector
| The user provides the information required to include any additional log files in the diagnostics package. User can include all files in a given folder. User can also include only files that begin with a specified prefix or end with a specified suffix, or only files that were modified recently.
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Information Collectors for Strategy Desktop:
Configuration Parameters
| It collects desktopInfo.xml file.The file lists 2-tier and 3-tier project sources infromation in XML format. See the example below:
Sample Code/Error
<desktop_info>
<IS>
<machine>TS-VM32-WIN2K3</machine>
<machine>localhost</machine>
<machine>10.15.51.203</machine>
</IS>
<Interface_Language>English (United States)</Interface_Language>
<Default_Language>Use the same language as Strategy Desktop.</Default_Language>
<direct_connections>
<conn>
<dsn_name>Strategy_Tutorial_Metadata</dsn_name>
<connection_string>:DSN=Strategy_Tutorial_Metadata;</connection_string>
<odbc_driver>
<odbc_driver_name>Microsoft Access Driver (*.mdb)</odbc_driver_name>
<odbc_driver_properties>
<APILevel>1</APILevel>
<ConnectFunctions>YYN</ConnectFunctions>
<Driver>C:\WINDOWS\system32\odbcjt32.dll</Driver>
<DriverODBCVer>02.50</DriverODBCVer>
<FileExtns>*.mdb</FileExtns>
<FileUsage>2</FileUsage>
<SQLLevel>0</SQLLevel>
<Setup>C:\WINDOWS\system32\odbcjt32.dll</Setup>
<UsageCount>2</UsageCount>
<Version>4.0.6305.0</Version>
</odbc_driver_properties>
</odbc_driver>
</conn>
</direct_connections>
</desktop_info>
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Sample Code/Error
<desktop_info>
<IS>
<machine>TS-VM32-WIN2K3</machine>
<machine>localhost</machine>
<machine>10.15.51.203</machine>
</IS>
<Interface_Language>English (United States)</Interface_Language>
<Default_Language>Use the same language as Strategy Desktop.</Default_Language>
<direct_connections>
<conn>
<dsn_name>Strategy_Tutorial_Metadata</dsn_name>
<connection_string>:DSN=Strategy_Tutorial_Metadata;</connection_string>
<odbc_driver>
<odbc_driver_name>Microsoft Access Driver (*.mdb)</odbc_driver_name>
<odbc_driver_properties>
<APILevel>1</APILevel>
<ConnectFunctions>YYN</ConnectFunctions>
<Driver>C:\WINDOWS\system32\odbcjt32.dll</Driver>
<DriverODBCVer>02.50</DriverODBCVer>
<FileExtns>*.mdb</FileExtns>
<FileUsage>2</FileUsage>
<SQLLevel>0</SQLLevel>
<Setup>C:\WINDOWS\system32\odbcjt32.dll</Setup>
<UsageCount>2</UsageCount>
<Version>4.0.6305.0</Version>
</odbc_driver_properties>
</odbc_driver>
</conn>
</direct_connections>
</desktop_info>
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Log Collector
| The files collected:
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Information Collectors for Strategy Enterprise Manager:
Configuration Parameters
| It collects enterpriseManagerInfo.xml file. The file contains Enterprise Manager congiruation information. Below is a sample file:
Sample Code/Error
<em_info>
<WH>
<conn>
<dsn_name>EM_WH_901</dsn_name>
<odbc_driver>
<odbc_driver_name>SQL Server</odbc_driver_name>
<odbc_driver_properties>
<APILevel>2</APILevel>
<CPTimeout>60</CPTimeout>
<ConnectFunctions>YYY</ConnectFunctions>
<Driver>C:\WINDOWS\system32\SQLSRV32.dll</Driver>
<DriverODBCVer>03.50</DriverODBCVer>
<FileUsage>0</FileUsage>
<SQLLevel>1</SQLLevel>
<Setup>C:\WINDOWS\system32\sqlsrv32.dll</Setup>
<UsageCount>2</UsageCount>
<Version>2000.85.1132.0</Version>
</odbc_driver_properties>
</odbc_driver>
</conn>
</WH>
<wh_type>SQL Server</wh_type>
<projects>
<project>My First Project</project>
<project>Strategy Tutorial</project>
</projects>
<servers>
<server>WAS-CSG-SRVR-2</server>
<server>WAS-DVAZQUEZ1</server>
</servers>
</em_info>
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Log Collector
| The files collected:
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Information Collectors for Strategy Intelligence Server
Cache Collector
| It collects the cache files for report(s) by inputting the information below:
More details, please refer to technical note KB33494
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Configuration Parameters
| It collects iserverInfo.xml and iserverfolderpermission.xml files. They contain (for both Windows and UNIX):
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Log Collector
| The files collected:
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Metadata Slice Collector
| It allows users to obtain a report or document with all dependents and output to an Object Manager package (.mmp).
More details, please refer to technical note KB33494
Update Package Release 1
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Update Package Release 1
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Information Collectors for Strategy Narrowcast Server
Configuration Parameters
| It collects ncsInfo.xml file. It retrieves the following information:
Here is a sample file:
Sample Code/Error
<ncs_info>
<de>true</de>
<sp>true</sp>
<ncs_admin>true</ncs_admin>
<or_dsn>
<conn>
<dsn_name>Strategy_Tutorial_Delivery</dsn_name>
<odbc_driver>
<odbc_driver_name>Microsoft Access Driver (*.mdb)</odbc_driver_name>
<odbc_driver_properties>
<APILevel>1</APILevel>
<ConnectFunctions>YYN</ConnectFunctions>
<Driver>C:\WINDOWS\system32\odbcjt32.dll</Driver>
<DriverODBCVer>02.50</DriverODBCVer>
<FileExtns>*.mdb</FileExtns>
<FileUsage>2</FileUsage>
<SQLLevel>0</SQLLevel>
<Setup>C:\WINDOWS\system32\odbcjt32.dll</Setup>
<UsageCount>3</UsageCount>
<Version>4.0.6305.0</Version>
</odbc_driver_properties>
</odbc_driver>
</conn>
</or_dsn>
<or_type>Access</or_type>
<ncs_admin_cons />
<iis_version>6.0.3790.3959</iis_version>
<IS>
<machine>localhost</machine>
</IS>
</ncs_info>
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Log Collector
| The files collected:
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Information Collectors for Strategy Object Manager
Log Collector
| It collects DSSErrors.log file. The component used to log Object Manager activities is called "Source Manipulator".
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Information Collectors for Strategy Office
Configuration Parameters
| It collects officeInfo.xml which contains:
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Information Collectors for Strategy Web Services
Configuration Parameters
| It collects webInfo.xml file which contains:
Here is a sample file:
Sample Code/Error
<web_services_info>
<IIS_Version>6.0.3790.3959</IIS_Version>
<max_heap_size>512M</max_heap_size>
<dotNetFramework>
<dotNetVersion>W3SVC/ 2.0.50727.0</dotNetVersion>
<dotNetVersion>W3SVC/1/ROOT/MicroStrategy/ 2.0.50727.0</dotNetVersion>
<dotNetVersion>W3SVC/1/ROOT/StrategyMobile/ 2.0.50727.0</dotNetVersion>
<dotNetVersion>W3SVC/1/ROOT/StrategyWS/ 2.0.50727.0</dotNetVersion>
</dotNetFramework>
<wse>
<wse_version>2.0.5050.0</wse_version>
<wse_version>3.0.5305.0</wse_version>
</wse>
<IS>
<machine>localhost</machine>
</IS>
</web_services_info>
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Log Collector
| For Strategy Web/Strategy Web Universal ASPx:
For Strategy Web Universal JSPx:
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