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  3. KB35035: Rectangles, lines, shapes and colors in a Report Services document are not visible when the document is run in MicroStrategy Office

KB35035: Rectangles, lines, shapes and colors in a Report Services document are not visible when the document is run in MicroStrategy Office


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Rectangles, lines, shapes and colors in a Report Services document are not visible when the document is run in MicroStrategy Office 9.4.1 and above.
SYMPTOM:If a document contains a shape, such as rectangle or rounded-rectangle, or formatting such as a background color or lines, they will not render when the document is executed from MicroStrategy Office 9.x-10.x.

 

STEPS TO REPRODUCE:In MicroStrategy Web,
  1. Create a new document and insert a rectangle and/or line:
rtaImage (2).png

Change the background color and save and close the document

rtaImage (2).jpg

Launch MicroStrategy Office in any Microsoft Office suit application (Word, Excel or Powerpoint), and run the above document.

rtaImage (2).jpg
rtaImage (2)0.jpg

In the above example, Microsoft Word was used and the Word document returned a blank display

rtaImage (2)00.jpg
CAUSE:This is a limitation of MicroStrategy Office 9.x-10.x.

 

ACTION:This issue was reviewed by our Technology team for feasibility and will not be scoped for a code fix in any upcoming MicroStrategy release.

The MicroStrategy Internal Reference Number for this issue is: KB35035.TN35035

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Knowledge Article

Published:

January 31, 2024

Last Updated:

January 22, 2026