KB35072: "The system cannot find the file specified" error message appears when starting MicroStrategy Intelligence Server on a Windows operating system

SYMPTOM:
When starting the Strategy Intelligence Server from Strategy Service Manager on a Windows OS, the following error message appears:
 

Failed to start service 
Unexpected error occured,(::StartService() failed System Error 0x00000002(2): The system cannot find the file specified.)

 
CAUSE
The error occurs when the EventMessageFile registry value in the Microsoft Windows Registry in the location:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\Service Control Manager for netevent.dll in is incorrect, as shown below:
 

 
ACTION
To resolve this issue, users should follow the steps below:  

1. Open the registry editor by choosing Start > Run and entering 'Regedit'. Click on 'OK'.
2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\Service Control Manager.
3. Check the value of the entry EventMessageFile. Make sure netevent.dll can be found at the location specified. 

If the issue persists, uninstall and reinstall Strategy Intelligence Server to get rid of this error.
 
Registry Modification:
WARNING:
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows NT. Any edit of the registry is done at the user's own risk. Since these are user-initiated changes, they are not covered by any Strategy warranty. If using Microsoft Windows NT, the user should backup the registry and/or update an Emergency Repair Disk (ERD) prior to alterations.