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  3. KB35437: "String index out of range: -1" error message appears in JVM Maximum Heap Size Health Center system check under Web Universal ASPx

KB35437: "String index out of range: -1" error message appears in JVM Maximum Heap Size Health Center system check under Web Universal ASPx


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"String index out of range: -1" error message appears in JVM Maximum Heap Size Health Center system check under Web Universal ASPx.

SYMPTOM:
In Strategy Health Center, under Web Universal ASPx product, the system check "JVM Maximum Heap Size" displays as below:

ka04W000000OfezQAC_0EM440000002Aj4.jpeg


String index out of range: -1

HKEY_LOCAL_MACHINE\SOFTWARE\MicroStrategy\JNI Bridge\Configuration\JVM Options

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroStrategy\JNI Bridge 64\Configuration\JVM Options

  1. Go to start > run and type "regedit"
  2. Navigate to the path below:
    for 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\MicroStrategy\JNI Bridge\Configuration\JVM Options
    for 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroStrategy\JNI Bridge 64\Configuration\JVM Options
  3. Set the value to "512M"
  4. Refresh JVM Maximum Heap Size system check.

 
  


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Knowledge Article

Published:

June 14, 2017

Last Updated:

February 28, 2018