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KB35820: "MISSING: PRINT SPOOLER SERVICE" message is obtained when installing MicroStrategy components on Windows.


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"MISSING: PRINT SPOOLER SERVICE" message is obtained when installing Microstrategy components on Windows.

SYMPTOM:
When installing Strategy components on Windows, the requirement check fails for the Integrity Manager component with the following message:


"MISSING: Print Spooler Service"

 

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The installation cannot continue if this message is obtained.
 
CAUSE:
The Print Spooler service is disabled on the machine.
 
ACTION:
Go to Administrative Tools ->Services ->Print Spooler -> Properties and verify that  the Print Spooler Service is enabled 

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Ensure that the service is set to Automatic, start the service and restart the Strategy installer to retry the installation.
 
Third Party Software Installation:
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.


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Knowledge Article

Published:

July 21, 2017

Last Updated:

July 21, 2017