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KB36111: "Object ID 'XXXXX' and type 37 (Request) is not found in the metadata. Failed to delete the Schedule for trigger XXXXXX" error occurs when changing any LDAP settings

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This article explains how to fix an issue that may occur when changing LDAP settings in Strategy 9.x - 2020.
SYMPTOM:
When trying to change any LDAP setting via Strategy Developer (for example Host name) the following error message is seen:
 

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Object with ID 'xxxxxxxxxxxx' and type 37 (Request) is not found in the metadata. it may have been deleted.

Failed to delete schedule for trigger 'xxxxxxxxxxxx'.

CAUSE:
One possible cause for this issue is an inconsistency in the metadata related to an invalid user object reference.
ACTION:
Restore a backup of the metadata from before this error occurred. Migrate the user from the backup into the current environment. If this does not resolve the issue contact Strategy Technical Support for further assistance.
 

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Knowledge Article

Published:

July 26, 2017

Last Updated:

July 27, 2017