KB36173: When starting MicroStrategy Health Agent 9.0.2 as an application or daemon in Red Hat 5.5, the process hangs

SYMPTOM:
 
When the user starts a Health Agent as an application or daemon on a Linux Red Hat 5.5 machine, the process hangs without any error. 
 
 
CAUSE:
 
This issue is due to the unsupported configuration for Red Hat 5.5. Per Readme file, Red Hat 5.5 requires the installation of the ksh version dated March 9, 2010 (2010-03-09).
 

 
The user can use the command below to find out the current installed version of ksh:
 
 
 

 
Sample Code/Error
rpm –qa|grep ksh
 
ACTION:
 
Please follow the Readme to install the suggested version of ksh.