KB36289: "MALicMgr.exe: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it" error occurs when attempting to launch MicroStrategy License Manager 9.x/10.x on Windows

SYMPTOM:
In Windows, when attempting to launch Strategy License Manager 9.x/10.x the program terminates after displaying the following error message:

MALicMgr.exe: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it

CAUSE:
One possible cause for this error is an incomplete or damaged installation.
 
ACTION:
To resolve this issue, perform a repair install of the Strategy 9.x product suite:

1. Go to "Start"
2. Click on "Control Panel"
3. Go to "Add or Remove Programs"
4. Find the "Strategy 9" installation and click "Change"
5. Select the "Repair" option and click next
6. Follow the on-screen prompts to complete the repair install.

Warning: The Repair Install process will require a reboot of the Strategy Intelligence Server machine.
36289 KB36289