SYMPTOM:
On a UNIX/Linux machine with Strategy Intelligence Server installed, running the following command to stop the Strategy Intelligence Server process does nothing:
./mstrctl -s IntelligenceServer stop
However, when running the following command to start the Strategy Intelligence Server, it starts up:
./mstrctl -s IntelligenceServer start
The same behavior is exhibited when using Strategy Service Manager. The only way the Strategy Intelligence Server can be stopped is by killing the MSTRSvr process.
CAUSE:
One possible cause for this issue is that the user account running the commands does not have the necessary permissions to properly stop the Strategy Intelligence Server.
ACTION:
If the changes were made by a system administrator, then this system administrator needs to troubleshoot the changes to resolve the problem. Due to the highly customizable nature of how changes can be made, it is outside the scope of Strategy Technical Support to troubleshoot these custom changes.
Alternative means for resolving the issue include using the root user to run the commands, or performing a re-install with the desired user account who should be starting and stopping the Strategy Intelligence Server if a non-CPU based key is used.
