SYMPTOM:
In Strategy Web, menu and toolbar disappears from reports and Report Services documents, as shown below:
The correct report or Report Services document page including menu and toolbar should be as shown below:
CAUSE:
One of the cause is that Strategy Web is not deployed correctly.
ACTION:
Deploy Strategy Web Universal again.
For more information on how to deploy Strategy Web Universal, refer to the Installation and Configuration Guide Product Manual for the specific Strategy version of Web Universal that will be deployed. Information on various deployments can be found in Chapter 6: Deploying Strategy Web and Web Universal.
A similar issue can be observed in Strategy 9.3.0 due to Internet Explorer compatibility mode. Please refer to TN42784 - The toolbar for a Report Services Document disappears after the cursor hovers over it in MicroStrategy Web 9.3.0 and Internet Explorer for further information.
