SYMPTOM:
When logging in to Strategy Developer or Web 9.x/10.x using LDAP authentication the following error occurs:
An error occurred during authentication. Please contact your administrator: LDAP Component not found or is not V3 compliant.
CAUSE:This issue may be caused by using an LDAP connectivity driver and Strategy Intelligence Server 9.x operating system configuration which is unsupported. Even if an unsupported configuration successfully connects for a user in one version of Strategy, there is no guarantee it will connect in another version of Strategy. When using an unsupported configuration the end-user assumes all risk associated with such a configuration.
ACTION:Use a supported LDAP connectivity driver and operating system configuration for the Strategy Intelligence Server 9.x. The general supported configurations are listed in the table below (consult the Strategy version specific README for the exact driver and OS versions supported):
Once a supported configuration is in place, change update the LDAP connectivity driver used by the Strategy Intelligence Server 9.x by going to: Strategy Intelligence Server Configuration > LDAP > Platform:
