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KB36631: "0xc1: %1 is not a valid win32 application" error occurs when "Create a Subscription Portal site" option is selected in MicroStrategy Narrowcast Server 9.x system configuration on 64-bit Windows 2003 and 2008


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SYMPTOM:
When 'Create a Subscription Portal site' option is selected during system configuration in Strategy Narrowcast Server 9.x  administrator console on 64-bit Windows 2003 and 2008, the following error occurs:
 

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0xc1: %1 is not a valid win32 application

Users might observe that on selecting OK above, the Strategy Subscription Portal 9.x  tables are not created, and no site gets created for Strategy Subscription Portal 9.x   
 
CAUSE:
Strategy Subscription Portal 9.x  is a 32-bit application, and thereby requires Internet Information Services (IIS) to be configured to run in 32-bit mode on 64-bit Windows 2003 and 2008. This error occurs when IIS is running in 64-bit mode.
ACTION:
Configure IIS to run in the required 32-bit mode as described in the following Strategy Knowledge Base technical note:
KB33330: How to run MicroStrategy Subscription Portal 9.0.x on on a 64-bit Microsoft Windows 2003 and 2008
 


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Knowledge Article

Published:

June 22, 2017

Last Updated:

June 22, 2017