KB36775: Some folders are displayed in English even though the language preference is set to a different language in MicroStrategy Web 9.x.

SYMPTOM: 
Users find that some folders are displayed in English even though a different language is set in the language preference in Strategy Web 9.x, like shown below:
 
 

Here, folders such as Shared Reports, Documents, Drill Maps, and others are still in English even though the language preference has been set to German.
 
CAUSE:
Metadata Internationalization has not been enabled.
 
ACTION:
Perform a backup of the metadata and select the project affected by the issue in Strategy Desktop and follow the steps outlined below:

1. Right click on the project and select Project Configuration > Language > Metadata and add both the target language and English.
2. Unload and Reload the project (Administration > System administration > Project > right click your project and select Administer Project > Unload/ Load)
3. Update the Translation for the Metadata (Project Configuration > Update > Translations > click on Update)
4. Repeat Step 2
5. Restart the Intelligence Server

Check that the language preference in Strategy Web is set as below: