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KB36781: The job expires due to timeout setting of interactive job in project configuration when updating an Intelligent Cube using schedule administration tasks in MicroStrategy Intelligence Server


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• Strategy


In MicroStrategy Intelligence Server 9.x, when updating an Intelligent Cube using schedule administration tasks, the job expires due to timeout setting of the following option:

SYMPTOM:
In Strategy Intelligence Server 9.x, when updating an Intelligent Cube using schedule administration tasks, the job expires due to timeout setting of the following option:
 
Project Configuration > Governing > Result sets > Intelligence Server Elapsed Time(sec) for Interactive reports.
 
In DSSErrors.log (which is located at C:\Program Files\Common Files\MicroStrategy\Log\DSSErrors.log by default), timeout error appears like this:
 


MsiJobTimeOutTask::Run: Job 192 has timed out.
MSIPU::Kill: PU:QueryExecution: Signalled cancellation to component task: job:192, step:4, thread:6664, will wait for timeout later.
MsiJobTimeOutTask::Run(): Timing out: Closing job 192. Job stuck in a task, will timeout later again.

 
STEPS TO REPRODUCE:
Follow the steps below to reproduce the issue with Strategy Tutorial project:

  1. In Strategy Desktop, under Project configuration > Governing > Result sets, set Interactive reports: 20 seconds and Scheduled reports : -1 (unlimited)
  2. Create a new Intelligent Cube with Order and Item attributes in the row.
  3. Schedule Update Intelligent Cubes using "Schedule Administration Tasks"
  4. When schedule is started, the job is created with Job Type Scheduled. But it is timed out after 20 seconds as interactive job parameter is set to 20 seconds.

CAUSE:
This is a known issue with Strategy Intelligence Server 9.x.
  
ACTION:
Contact Strategy Technical Support for an update on the status of this issue. 
 
WORKAROUND:
In order to apply the timeout setting of scheduled reports, use subscription to update Intelligent Cube.


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Knowledge Article

Published:

June 2, 2017

Last Updated:

June 2, 2017