EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB36827: "User is not found. This user is not linked to any MicroStrategy user." error occurs when logging into MicroStrategy Web using Trusted Authentication (Single Sign-On)


Community Admin

• Strategy


Ensure the settings for “Allow user to log on if Web Single Sign-on – MicroStrategy user link not found” and “Import user at logon” settings are checked.

SYMPTOM:
When attempting to sign into Strategy Web 9.x using Trusted Authentication, the following error is received:
 

ka04W00000148H0QAI_0EM440000002Ad1.png

 
Error:


The Web Server encountered an unknown runtime error.

( User is not found. User is not found. This user is not linked to any Strategy user. )

 
 
 
CAUSE:
One possible cause of this issue is that the user attempting to sign into Strategy Web 9.x is not found in the Strategy metadata or a link cannot be made with Web Single Sign-on.
 
 
ACTION:
Ensure the settings for “Allow user to log on if Web Single Sign-on – Strategy user link not found” and “Import user at logon” settings are checked under: Strategy Intelligence Server Configuration > Web Single Sign-on > Configuration:
 

ka04W00000148H0QAI_0EM440000002Acy.jpeg

 
 
 


Comment

0 comments

Details

Knowledge Article

Published:

June 5, 2017

Last Updated:

June 5, 2017