SYMPTOM:
No projects appear after successfully logging into Strategy Web 9.x and newer. In the DSSErrors.log the following error is logged around the time of log on:
Sample Code/Error
2011-06-03 15:34:21.174-04:00 Server trying to send reply, but SendToChannel failed.
CAUSE:
This issue is caused because the Strategy Intelligence Server 9.x and newer tried to send back the reply on a TCP/IP connection that had since been closed by the web server due to the Web `Request Timeout` setting being reached. This is most likely to occur during times of high load.
ACTION:
Increase the Web 'Request Timeout' setting on the Strategy Web Administrator page under the Default Server Properties as shown below:
