KB36999: "The Managed Objects folder cannot be saved, moved, copied or deleted. Item XXX cannot be found. The deprecated privilege XXX cannot be added to a user or user group" error occurs when upgrading a MicroStrategy project.

Salesforce Solutions Architect • Strategy

This article describes an upgrade issue due to invalid characters in the WebPromptAvailableStyles property set

SYMPTOM:
When upgrading a project, the following error is thrown and the upgrade process is interrupted:


The 'Managed Objects' folder cannot be saved, moved, copied or deleted. Item 'Drop Table Method' cannot be found. This deprecated privilege 'DSSPrivilegesReserved' cannot be added to a user or user group...

The upgrade log shows the following error:


Internal Error: Update prompt styls failed in loading WebProperties::WebPromptAvailableStyles value from the project object

CAUSE:
One possible cause for this issue is the presence of invalid characters in the WebPromptAvailableStyles property set. This is likely caused by the metadata being restored in a database that does not support all characters used in the project.

ACTION:
Contact Strategy Technical Support for further assistance.

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Knowledge Article

Published:

April 20, 2017

Last Updated:

February 23, 2023