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KB37034: "Incorrect server name" error appears when attempting to connect to a 3-tier project source in MicroStrategy 9.x.

Stefan Zepeda

Salesforce Solutions Architect • Strategy

This technical note describes how to resolve receiving the "Incorrect server name" error when connecting to a 3-tier project source in MicroStrategy Desktop 9.x and Developer 10.x. This issue occurs because the machine name specified in the projfect source is not valid or exists outside of the network.

SYMPTOM:
When attempting to connect to a 3-tier project source in Strategy Desktop 9.x and Developer 10.x, users may experience the following error:

ka02R000000kYeLQAU_0EM440000002Df6.png

Sample Code/Error
Incorrect server name.
CAUSE:
This issue occurs because the machine name specified in the projfect source is not valid or exists outside of the network.
ACTION:
Double check the machine name specified by right-clicking the project source in Strategy Desktop 9.x or Developer 10.x, and selecting Modify. Ensure that this is the correct machine name for the Intelligence Server machine.

ka02R000000kYeLQAU_0EM440000002DfB.png

Alternatively, users may use the IP address of the desired server in place of the server machine name.   

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Knowledge Article

Published:

June 6, 2017

Last Updated:

June 6, 2017