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KB37169: "One or more ActiveX controls could not be displayed" error message appears when trying to open MicroStrategy Desktop Help in 9.4.1


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This article describes error "One or more ActiveX controls could not be displayed" when trying to open MicroStrategy Desktop Help in 9.4.1

SYMPTOM:
When trying to open Strategy Desktop Help, the following error message is received:
 
Sample Code/Error
“One or more ActiveX controls could not be displayed because either: 1) Your current security settings prohibit running ActiveX controls on this page, or 2) You have blocked a publisher of one of the controls. As a result, the page may not display correctly.”
 
CAUSE:
The issue occurs because the security settings for the Local Machine zone are configured to prevent ActiveX content from running. The security settings for the Local Machine zone control the browsing of local content in Windows Internet Explorer.
 
ACTION:

  1. Click Start, click Run, type regedit, and then click OK.
  2. Expand the following registry subkey: 
       HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0
  3. In the right pane, right-click 1200, and then click Modify.
  4. In the Value data box, type 0 to overwrite the existing value of 3. Then, click OK.
    The values 0 and 3 are associated with the following behavior:
       0 = Enabled, or the action is permitted
       3 = Disabled, or the action is not permitted
  5. Quit Registry Editor.
  6. Open Strategy Desktop again and try the F1 Help.

 


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Knowledge Article

Published:

June 16, 2017

Last Updated:

June 16, 2017