KB37361: MicroStrategy 9.x and 10.x installation hangs at "Installing Microsoft Web Services Enhancements (WSE) 3.0"

• Strategy

This KB describes a different issue from the one outlined in the KB below: KB32369: MicroStrategy 9.x and 10.x installation hangs at 'Installing Microsoft Web Services Enhancements (WSE) 3.0'

SYMPTOM:
When installing Strategy 9.x or 10.x, the installation hangs at "Installing Microsoft Web Services Enhancements (WSE) 3.0".
This Knowledge Base article describes a different issue from the one outlined in the KB below:
KB32369: Strategy 9.x and 10.x installation hangs at 'Installing Microsoft Web Services Enhancements (WSE) 3.0'
In this case the Strategy installer shows the same message during the “hang”:


Installing Microsoft Web Services Enhancements (WSE) 3.0

However, logged in the installation log file (install.log) could be found the last step that was executed by the installer:


DHTML Editing Control
Trying to launch the DHTML Editing Control install

CAUSE:
DHTML Editing Control is launching its own installation routine during Strategy installation and sometimes it can face some issues on Windows 2008 R2 (or other UAC-enabled Operating Systems).

WORKAROUND:
Users can kill the DHTML Editing Control installation process (msiexec.exe *32) using the Windows Task Manager. At the end of the installation, users should manually install the DHTML Editing Control directly from the Strategy “3rd Party” installation folder. The actual file is generally located at <Installation Drive>:\Installations\Utilities\3rdParty\Triedit\DhtmlEd.msi

Third Party Software Installation WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.

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Knowledge Article

Published:

April 4, 2017

Last Updated:

April 4, 2017