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KB37406: Error when modifying reports after a clean install of MicroStrategy Developer on a Windows 7 machine: Component `richtx32.ocx` or one of its dependencies not correctly registered: a file is missing or invalid


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This article describes a known issue where by "Component `richtx32.ocx` or one of its dependencies not correctly registered" error message is displayed to the users after the installation of MicroStrategy Developer on a Windows 7 machine.

SYMPTOM:
When attempting to modify a report in the Desktop interface, after a clean installation on a 64-bit Windows 7 machine, the user may encounter the following error message:
Component `richtx32.ocx ` or one of its dependencies not correctly registered: a file is missing or invalid
CAUSE:
The error in question is linked to a Desktop installation issue.
ACTION:
To address this issue, it is necessary to perform a reinstall of the Desktop product on the machine concerned.  Please contact Technical Support for further advice.
 
 
  


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Knowledge Article

Published:

June 13, 2017

Last Updated:

June 13, 2017