KB37547: "MicroStrategy 9.0 Desktop Files has stopped working" error appears when closing MicroStrategy Desktop after executing a report in MicroStrategy Developer 9.4.x-10.x

Salesforce Solutions Architect • Strategy

This knowledge base article documents a known issue in which "MicroStrategy 9.0 Desktop Files has stopped working" error appears when closing MicroStrategy Desktop after executing a report in MicroStrategy Developer 9.4.x-10.x

SYMPTOM:
When a user closes Strategy Developer 9.4.x-10.x after executing a report, the following error appears:


Strategy 9.0 Desktop Files
Strategy 9.0 Desktop Files has stopped working
A problem caused the program to stop working correctly. Please close the program

The Event Viewer log shows that MSTRDesk.exe crashed because of a fault in a DLL file:

CAUSE:
This is a known issue when Strategy Developer 9.4.x-10.x is installed in a 64-bit Windows machine.

ACTION:
Contact Strategy Technical Support for an update regarding this issue.

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Knowledge Article

Published:

June 6, 2017

Last Updated:

June 6, 2017