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KB37983: When viewing exported Excel documents with supported version of Office on Mac, spreadsheet still displays XML.


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When viewing exported Excel documents with supported version of Office on Mac, spreadsheet still displays XML.

SYMPTOM:
 
When exporting to Excel using Strategy 9.x using a Mac with the correct specifications that are listed in the Readme file for version of Microsoft Office 2011, Excel still shows XML in the spreadsheet as the image below:
 

ka04W00000148MaQAI_0EM4400000027QE.png

 
CAUSE:
 
This happens if the Project and/or User Preferences in Strategy Web 9.x for exporting for Excel is set to Excel 2003.
 

ka04W00000148MaQAI_0EM4400000027QB.png

 
ACTION:
 
For the export to display correctly on a Mac, the user needs to change the export format for Excel under Project and/or User defaults to Excel 2007 and rerun the report to generate the proper Excel format.
 

ka04W00000148MaQAI_0EM4400000027QC.jpeg

 
WORKAROUND:
 
Export in plaintext Excel instead of Excel with formatting.
 
 
 


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Knowledge Article

Published:

June 16, 2017

Last Updated:

November 7, 2019