EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB38120: "MISSING: Windows Installer 4.5 or higher" error message appears when installing MicroStrategy 9.21on Windows Server 2003 64-bit operation system


Community Admin

• Strategy


MicroStrategy Office requires Microsoft Installer 4.5 or higher to be installed prior to the installation. The Windows Installer is a software component used for the installation, maintenance, and removal of software on Windows systems.

SYMPTOM:
"MiSSING: Windows Installer 4.5 or higher." which halts the installation process is in the screenshot as shown below.
 

ka04W000000OhdeQAC_0EM440000002HQO.jpeg

 
Strategy Office Requirements:
MISSING: Windows Installer 4.5 or higher.
 
 
CAUSE:
Strategy Office requires Microsoft Installer 4.5 or higher to be installed prior to the installation. The Windows Installer is a software component used for the installation, maintenance, and removal of software on Windows systems. Microsoft encourages third parties to use Windows Installer as the basis for installation frameworks, so that they synchronize correctly with other installers and keep the internal database of installed products consistent. 
 
 
ACTION:

  1. Close the Strategy Installation Wizard 
  2. Go to Microsoft Technical Support website: http://support.microsoft.com/?ln=en-us
  3. Download and install the right version of Windows Installer
  4. Reboot the computer 

In the case motioned above, download Windows Installer Version 4.5 with the link: http://support.microsoft.com/kb/942288
 
 
NOTE:
The latest version of the Windows Installer is 5.0. However, it is only available for Windows 7 and Windows Server 2008. So the version 4.5 should be installed, when installing Strategy Version 9.21 on Windows Server 2003 64-bit platform.
 
 
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
 


Comment

0 comments

Details

Knowledge Article

Published:

May 5, 2017

Last Updated:

May 5, 2017