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KB38205: “There is no trust token for this web server” error occurs when trying to access the project after Logout action is performed in MicroStrategy Web


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• Strategy


This article details the "There is no trust token for this web server” error when trying to access the project after Logout action is performed in MicroStrategy Web 

SYMPTOM:
“There is no trust token for this web server” error occurs when trying to access the project after Logout action is performed in Strategy Web (see image)
 

ka04W000000ObzQQAS_0EM4400000027Pi.jpeg

 
STEPS TO REPRODUCE:

  1.  Log into Strategy using Trusted Authentication, then click on Logout,
  2.  Then click on Login button on the Logout page
  3.  Project pages appears, click on the Strategy Tutorial project (or any other project)
  4. “There is not trust token for this web server” error occurs

 
CAUSE:
This is a working as designed. When the session is ended the trust token is no longer valid.
ACTION:
To avoid this issue: Un-check "Show login page after user logout"
 

ka04W000000ObzQQAS_0EM4400000027PV.jpeg

 
 


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Knowledge Article

Published:

May 31, 2017

Last Updated:

May 31, 2017