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KB38277: The color of error message "No data returned for this view. This might be because the applied filter excludes all data" is Inconsistent when running a Report Services document in Interactive mode in MicroStrategy Web 9.x


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The color of error message "No data returned for this view. This might be because the applied filter excludes all data" is Inconsistent when running a Report Services document in Interactive mode in MicroStrategy Web 9.x

SYMPTOM:
 
In Strategy Web 9.x, when running a Report Services document in Interactive mode, the color of the following error message is inconsistent:
 
Sample Code/Error
"No data returned for this view. This might be because the applied filter excludes all data"   
 
It switches between red and black. The issue does not happen when running a Report Services document in Flash mode.
 
STEPS TO REPRODUCE:
 
Follow the steps below to reproduce the issue with Strategy Tutorial project:
 
 
 

  • In Strategy Desktop, create 2 new reports as the following:
    Report 1:
    Report Objects: Call Center, Region attributes and Cost metrics.
    Report 2:
    Report Objects: Call Center, Region attributes and Profit, Revenue metrics.
    Attribute element filter: Call Center Not in list (New York)
  • Create a Report Services document as the following:
    A. Add Report 2 as dataset and put Region and Profit in Graph view.
    B. Create a radio button selector in the left of panel to select Region element in the graph which created at step A.
    C. Add Report 2 as dataset and put Region and Revenue in Graph view.
    D. Create a radio button selector in the right of panel to select Region element in the graph which created at step C.
    E. Create a drop down selector in the top of panel to select Call Center element in both graph which created at step A and C.
  • In Strategy Web, run the document created at Step2, select "All" for drop-down selector and radio-button selectors, as shown below:
     
ka04W000000OetuQAC_0EM4400000027Os.jpeg
  • Choose “New York” in the “Call Center” drop-down selector. Note that both graphs show error, message in RED, as shown below:
     
ka04W000000OetuQAC_0EM4400000027P2.jpeg
  • Choose “South” in the left “Region” radio-button selector. Note that the left graph shows error message in BLACK, as shown below:
     
ka04W000000OetuQAC_0EM4400000027Oz.jpeg
  • Choose “Northeast” in the left “Region” radio-button selector. Note that the left graph shows error message in RED back, as shown below:
     
ka04W000000OetuQAC_0EM4400000027P1.jpeg

 
CAUSE:
 
This is a known issue with Strategy Web 9.x.
 
 
ACTION:
 
Contact Strategy Technical Support for an update on the latest status of this issue.
 
 
 
 


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Knowledge Article

Published:

June 27, 2017

Last Updated:

June 27, 2017