KB38516: Conditional formatting does not work on a Text Box in MicroStrategy Web 9.x

SYMPTOM
Conditional formatting does not work on a Text Box object placed in a Report Services document in Strategy Web for some conditions:

1. conditional formatting does not work if the condition = 'metric is NULL'
2. conditional formatting does not work in express mode , if action= 'hide'

STEPS TO REPRODUCE

• In a dashboard, create a panel stack object.
• Add a text box, dynamic or static, and a grid or graph to this panel stack.
• Create a selector choice so there will be no data for the grid/graph.
• Create a threshold on the text box whose conditional action is to hide if some of the data in the grid/graph is null.
  
  

 
      5. When the document is run, the text box will not be hidden.  Notice the "test" text above the grid.
 

 
CAUSE
This is a known issue in Strategy Web 9.2.1.
This issue has been fixed in Strategy Web 9.4.1 Hotfix2, take advantage of upgrading for a fix.