KB38677: Error when executing report in MicroStrategy Web 9.4.1 in an environment with clustered Intelligence Servers: 'MsiUserInbox: Failed to persist the results of this message'

• Strategy

Describes scenario in which proper permissions were not set on a centralized location for History List inbox sharing, causing errors to return.

SYMPTOM:
When trying to execute reports in Strategy Web 9.4.1 users receive the following error:


User request is queued.
MsiUserInbox: Failed to persist the results of this message. Please check that the cache configuration is proper and that the history list directory as specifid in the server definition exists on the Intelligence Server machine.
System Error (EaCCES): --- Permission denied
MsiUserInbox: Failed to persist the results of this message. Please check that the cache configuration is proper and that the history list directory as specifid in the server definition exists on the Intelligence Server machine.

This error occurs in a clustered environment, configured to use a central shared location for Inbox sharing.

CAUSE:
This issue occurs because the Intelligence Server user on one or more of the nodes does not have the correct permissions to access the shared inbox directory.

ACTION:
To resolve this issue, make sure that the Intelligence Server user on all nodes has the appropriate permissions to write to the shared inbox directory.

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Knowledge Article

Published:

May 9, 2017

Last Updated:

May 9, 2017