KB38702: When no data is returned for a Report Services Document document containing a group by, the "no data returned" message does not display in Interactive mode in MicroStrategy Web 9.0.2.

SYMPTOM
In Strategy Web 9.0.2, when no data is returned for a grid or graph within a document, the "no data returned" message does not display in Interactive mode when a group by attribute is present. Instead, an empty grid or graph displays as shown below.
 

 
STEPS TO REPRODUCE

1. In Strategy Tutorial, create a report with Year, Category, Subcategory, Quarter, and Brand vs. Profit.
2. Insert a report filter with the criteria Year NOT IN LIST
3. Create a document using the dataset and insert a grid with Year in rows, Category in columns, and Subcategory in the Group By.
4. Run the document in Interactive View Mode.  The "no data returned" message does not show.

CAUSE
This is a known issue in Strategy Web 9.0.2.
 
ACTION
 
Contact Strategy Technical Support for an update on this issue. 
 
WORKAROUND
Run document in Flash mode - the message will display as expected. See screen shot below.