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KB38709: "Enable threshold on graph" selection is greyed out when creating new thresholds on a metric in version 9.4.x-10.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


If the user adds a threshold to a metric and would like to enable the threshold to appear on graphs as well, they may encounter that the option to "enable threshold on graph" is greyed out

SYMPTOM:
The option to enable thresholds on graph is greyed out when setting up thresholds on a metric
 
If the user adds a threshold to a metric and would like to enable the threshold to appear on graphs as well, they may encounter that the option to "enable threshold on graph" is greyed out as shown in the image below
 
 

ka02R000000kcD1QAI_0EM440000002DPn.png

CAUSE:
One possible cause for this issue is that the threshold has formatting has been applied on the font only and not the background.   
This is because it is the background and not the font that is applied as the threshold change to the graph (i.e the color of the background associates to the color of the bar in a bar chart or the color of a pie slice in a pie chart). 
 
ACTION:
Set the background formatting to an option other than default to allow the use to select to "Enable threshold on graph" as shown below:

ka02R000000kcD1QAI_0EM440000002DPs.png

 
After changing the background from default: (the "enable threshold on graph" option is selectable) as illustrated below

ka02R000000kcD1QAI_0EM440000002DPj.png

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Knowledge Article

Published:

May 22, 2017

Last Updated:

May 22, 2017