KB38712: "Error in loading dll" appears when user tries to export reports from MicroStrategy Developer 9.x to Microsoft Access

SYMPTOM:
When user tries to export reports from Strategy Developer 9.x to Microsoft Access 2010, error dialog appears: "error in loading dll". occurrence of error is machine specific.
 

 
 
Sample Code/Error
Error in loading DLL
 
CAUSE:
 
The needed dll file is missing or not registered. Using Process Monitor and Dependency Walker, the issue dll was found to be 350.dll:
 

 
(screen shot from Process Monitor output)
 
 This dll is normally located in C:\Program Files\Common Files\microsoft shared\DAO.
 
For information on Depedency Walker and Process Monitor, refer to the following Strategy Knowledge Base technical note:
KB9579 (KB1200-000-0046): How to use the Dependency Walker and FileMon tools to find corrupted .dll's )
 
ACTION:

1. If no dll file is present in C:\Program Files\Common Files\microsoft shared\DAO folder, obtain a copy of 350.dll or 360.dll.
2. If copy of 350.dll or 360.dll is present, register it through regsvr32.exe.In the Windows Start | Run command, input the following to register the dll: regsvr32 "c:\program files\common files\microsoft shared\dao\dao360.dll"

 
 
  
Third Party Software Installation WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability