KB38795: "The configuration of your Master Health Agent encountered errors." or "Could not connect to Machine:Port" error message appears when trying to configure or connect to MicroStrategy Health Center after changing the login password.

• Strategy

"The configuration of your Master Health Agent encountered errors." or "Could not connect to Machine:Port" error message appears when trying to configure or connect to MicroStrategy Health Center after changing the login password.

After changing the login password to the machine running Strategy Health Center on it, an error might occur as shown in the image below.


Could not connect to Machine:44440
- Could not connect to Machine:44440
- IOException connection to Machine: Connection refused: no further information
- Failed to connect to Machine:44440.

When an attempt is made to reconfigure the Master Health Agent, an error might also occur as shown below:

Sample Code/Error
The configuration of your Master Health Agent encountered errors. Please reconfigure it.
-The configuration of your Master Health Agent encountered errors. Please Reconfigure it.

CAUSE:

The MSTRExec.exe service is running as the user that the password was changed for.

ACTION:

Reconfigure Strategy Master Health Agent Service and update the password as shown in the image below.

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Knowledge Article

Published:

June 5, 2017

Last Updated:

March 31, 2018