KB38922: Error message: "System Error &H80040111 (-2147221231). ClassFactory cannot supply requested class." appears when executing or editing reports in MicroStrategy Developer 9.x or 10.x.

Salesforce Solutions Architect • Strategy

This KB addresses an error seen when running reports after installing a new version of MicroStrategy Developer.

SYMPTOM:
After installing Strategy Developer on machine that had previous Strategy Developer versions and executing or editing existing reports the following error message appears:


Sample Code/Error
System Error &H80040111 (-2147221231). ClassFactory cannot supply requested class

CAUSE:
This issue is often caused by an installation of a new version of Strategy on a machine on which an earlier version has been previously in use. This does not occur if a full uninstall of the previous version is conducted prior to applying the new version.
ACTION:
Complete reinstallation of Strategy should resolve this issue. Contact Strategy Technical Support to receive detailed steps to perform complete uninstall and re-install of Strategy products.

Comment

0 comments

Details

Knowledge Article

Published:

April 13, 2017

Last Updated:

April 13, 2017