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KB39369: 500: Internal Server Error received when running a dashboard from MicroStrategy Mobile


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• Strategy


Users receive an error message '500: Internal Server Error' when running a dashboard from the MicroStrategy Mobile.

SYMPTOM:
Users receive an error message '500: Internal Server Error' when running a dashboard from the Strategy Mobile.

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 500: internal server error

CAUSE:
This error can be a result of the Intelligence Server Working Set Governing setting being reached.
ACTION:
Increase the available Working Set memory available to the Intelligence Server.  Administrators can refer to TN13699 for more information on setting and a related working set error in Strategy Web. 


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Details

Knowledge Article

Published:

April 7, 2017

Last Updated:

April 7, 2017