KB39383: The setting of Web Services log (MWSJavaLog) output directory is reset to default after rebooting Web Application Server in MicroStrategy Web Service 9.x and above

SYMPTOM

In Strategy Web Service 9.x and above, the setting of Web Services log (MWSJavaLog) output directory is reset to default after rebooting the Web Application Server.
 

STEPS TO REPRODUCE

1. Deploy Strategy.war file of Strategy Web Universal using Apache Tomcat as Web Application Server.
2. Modify the log file directory setting in mwsLogger.properties file like this:
   From
   
   Sample Code/Error
   
   fileH.pattern=C\:/Program Files/Apache Software Foundation/Tomcat6.0/webapps/StrategyWS/MWSJavaLog%systemdate%.log 
   
   
   to
   
   Sample Code/Error
   fileH.pattern=C\:/temp/MWSJavaLog%systemdate%.log 
    
   
   
3. Restart Tomcat Server.
4. Note that the setting in mwsLogger.properties file is reset back to the default.

CAUSE

This is a known issue with Strategy Web Service 9.x and above.

ACTION

Contact Strategy Technical Support for an update on the status of this issue.