EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB39424: "Importing the file failed: com.microstrategy.webapi.MSTRWebAPIException: (UnpackBinarySize method failed.)" error message appears when performing Data Import in MicroStrategy Web


Community Admin

• Strategy


The Data Import process creates temporary files on the MicroStrategy Web Server host.  A possible cause of this issue is that the MicroStrategy Web Server fails to create these temporary files.

SYMPTOM:
The following error message is received after performing Data Import in Strategy Web 9.2.1.
 

ka04W000000OdkvQAC_0EM4400000027Fg.png

 
Sample Code/Error
Importing the file failed: com.Strategy.webapi.MSTRWebAPIException: (UnpackBinarySize method failed.)
 
 
CAUSE:
The Data Import process creates temporary files on the Strategy Web Server host.  A possible cause of this issue is that the Strategy Web Server fails to create these temporary files.
 
ACTION:
Check to see if the if the Strategy Web Server host is running out of disk space or memory.  If so, increase the amount of disk space or memory (whichever the problem is with) so that the temporary files can be successfully created.
 


Comment

0 comments

Details

Knowledge Article

Published:

June 16, 2017

Last Updated:

June 16, 2017