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KB39457: "An error has occurred on this page. The contents of this page could not be displayed because the Intelligence Server is not running". when attempting to open a report, document, or cube directly using a URL API in MicroStrategy Web 9.4.1


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• Strategy


Symptom: When attempting to open a report, document, or cube directly through URL API, the user will first be prompted for the login screen. After submission, an error will display that the server is not running, even though it is and is indeed connected.

SYMPTOM:
When attempting to open a report, document, or cube directly through URL API, the user will first be prompted for the login screen. After providing the proper credentials, the user will receive the following error:
 

ka04W000000OfU3QAK_0EM440000002GiB.jpeg

 
If the browser already has a session open to the project; the report, document, or cube will open as expected.
 
CAUSE:
This is due to the URL API not having the server name and project name specified.  If these are not specified, then a session must already be open to the project on the correct server for the report, document, or cube to open correctly.
 
ACTION:
Ensure the server name and project name are included in the URL API:
 http://webserver/MicroStrategy/asp/Main.aspx?server=INTELLIGENCE_SERVER&project=Project_Name&
;evt=2048001&src=Main.aspx.2048001&visualizationMode=0&documentID=XXX&uid=userna
me&pwd=password
 
If there is nothing lister for "server=" or "project=" the error will be seen when the browser does not already have a session open to the project.
 
 


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Knowledge Article

Published:

April 10, 2017

Last Updated:

April 10, 2017