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KB39486: "Error type: Odbc error. The transaction log for database 'XXX' is full." and the "MSI user inbox failed to persist the results of this message when running a document in web" with a SQL Server database and MicroStrategy 9.x - 10.x


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SYMPTOM:
 
A user will get an error when trying to retrieve an inbox message below as shown below
Sample Code/Error
 
MSI user inbox failed to persist the results of this msg when running a document in web
 
The DSSerrors.log will have something as shown below.
 
Sample Code/Error
Error type: Odbc error. Odbc operation attempted: SQLExecute. The transaction log for database 'XXX' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases
 
 
CAUSE:
 
Transaction log was recording very detailed information and/or is full and no more information can be written in Microsoft SQL Server.
 
ACTION:
 
Increase the size of the Transaction Log or Delete the existing logs on Microsoft SQL server. The Database Administrator can change the size.
 
  
Strategy Only Begin
This issue has been logged as Scopus ID 556959
 


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Knowledge Article

Published:

May 30, 2017

Last Updated:

May 30, 2017