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KB39705: Double byte characters cannot be display in graph in the internationalization environment in MicroStrategy Web 9.4.1 and above.


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• Strategy


Double byte characters cannot be display in graph in the internationalization environment in MicroStrategy Web 9.4.1 and above.

SYMPTOM:
Double-byte characters display as broken characters in graph view of reports in Strategy web 9.4.1 and above. The grid view of the same report, however, does not have the same issue.
STEPS TO REPRODUCE: 
Follow the steps below to reproduce the behavior in the Strategy Tutorial project:

  1. Create a simple report in Strategy Developer with attribute "Category" and metric "Cost", as shown below:
ka04W000000OabHQAS_0EM4400000027Dj.png

 

  • In Web preferences, change the language to "Chinese", as shown below:
ka04W000000OabHQAS_0EM4400000027Da.png
  • Run the report, since the tutorial project has Metadata internationalization and database internationalization properly configured, it works fine in grid view, as shown below:
ka04W000000OabHQAS_0EM4400000027Dg.png

 

  • Switch to graph view of the same report, the Chinese character is shown as broken characters, as shown below:
ka04W000000OabHQAS_0EM4400000027Di.png

 
CAUSE:
This is the behavior per design in Strategy. The default font is "Tahoma", which does not support double-byte character code, as shown below:

ka04W000000OabHQAS_0EM4400000027Df.png

 
ACTION:
For individual report, user coluld manually modify the font to those which supports Chinese/Japanese or corresponding languages. 
But User might want to change the default font so they don't need to modify report one by one. 
As a solution, use "Find and replace" function as stated in KB37794 and choose "Apply to all reports and templates" in Step "2.Find":
https://community.Strategy.com/s/article/KB37794-How-to-replace-the-font-of-a-graph-report-using-the-quot
KB39705


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Knowledge Article

Published:

June 14, 2017

Last Updated:

January 22, 2019