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KB39728: "An error has occurred on this page. Your request could not be processed due to a server error." error message appears when running existing reports or creating new reports in MicroStrategy Web 9.x

Community Admin

• Strategy

SYMPTOM:
The following error message appears when running existing reports or creating new reports in Strategy Web 9.x. Folder navigation is fine for the project, and report can run successfully in Desktop 3-tier connection.
Creating a new report:

ka04W000000OhkMQAS_0EM4400000027C1.png

  
Running an existing report:

ka04W000000OhkMQAS_0EM4400000027C3.png

 


An error has occurred on this page. Your request could not be processed due to a server error.

CAUSE:
A possible cause is that there are issues with some cache files in the Web server hosting Strategy Web 9.2.x
 
ACTION:
Purge Web related caches as per KB42534 and then restart the Web Application server. If the issue persists, contact Strategy Technical Support for further assistance.
 
 
 

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Knowledge Article

Published:

April 17, 2017

Last Updated:

April 17, 2017