KB40053: No device shows up under the Device dropdown menu when attempting to create a new address using a new transmitter in MicroStrategy Distribution Services 9.x.

SYMPTOM:
 
After creating a new email transmitter device for subscriptions to be sent to a different email address, in the User Editor, under Deliveries, when users try to create a new address in Strategy Distribution Services 9.x, after selecting the new transmitter, no devices show up to be selected as seen below:
 
 

 
STEPS TO REPRODUCE:

1. In the Delivery Manager, create a new email transmitter.
2. Go to the User Editor > Deliveries, and create a new address.
3. Select the newly created transmitter for 'Delivery Type' and notice that no devices show up under 'Device' as seen in the screen shot above.

CAUSE:
 
No devices show up under the new transmitter because a new device for the new transmitter was not created.
 
ACTION:
 
After creating a new transmitter, a new device using that new transmitter must be created.
 

1. In the Delivery Manager, create a new email transmitter.
2. Create a new device (and not just a copy of a previous one) using the newly created transmitter.

• Go to the User Editor > Deliveries, and create a new address. Notice now a device shows up under the 'Device' drop down.

 
Refer to KB38844 - How to have different sender email addresses in email subscriptions using Strategy Distribution Services 9.x for more information on how to create new transmitters and devices.
 
 
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