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KB40060: "500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed" error message appears in browser when running MicroStrategy Web against an IIS web server

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• Strategy

Symptom

The error message below appears in a browser when running Strategy Web 9.x or above against an IIS web server:
 

ka04W00000148UoQAI_0EM44000000279s.png

 


500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed

 
Furthermore, trying to access the Strategy Web virtual directory settings leads to the following error:

ka04W00000148UoQAI_0EM44000000279w.png

 
Error: Can not log on locally to C:\Program Files (x86)\MicroStrategy\Web ASPx as user with virtual directory password
 

Cause

A possible cause is that the virtual directory is using bad Physical Path Credentials, e.g. if it is set to a specific user that no longer exist.
 

Action

Re-enter the "Specific user" credential or set the path credentials to "Application user (pass-through authentication)" in IIS by right-clicking on the Strategy virtual directory > Manage Application > Advanced Settings, and editing the "Physical Path Credentials" field:
 

ka04W00000148UoQAI_0EM44000000279u.png

 
 

ka04W00000148UoQAI_0EM44000000279p.png

 
 
 

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Knowledge Article

Published:

March 29, 2017

Last Updated:

March 29, 2017