KB40088: Users cannot see existing or create new Documents in MicroStrategy Web 9.2.1

SYMPTOM:
 
The option to view or create Documents isn't visible in Strategy Web 9.2.1.                                                        

 
 
CAUSE:
 
One of the possible causes is because "Use Dynamic HTML?" is set to NO.                  

           
 
If this setting was not switched on purpose, a possible cause for it to be set to 'No' is that the Accessibility mode option to 'Enable screen reader compatibility' is on.                                         
 
 
ACTION:
 
In Web Preferences > General, disable Accessibility mode and turn Use Dynamic HTML to "Determine automatically" as shown below.                                                         

        
 
Refer to KB6988 for more information on Dynamic HTML and Accessibility mode.
 
 
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