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KB40147: “Object with ID xxx Type 10 (Prompt) is not found in metadata, it may have been deleted. System Error 0x8000FFFF (2147549183): --- Catastrophic failure)” error message when re-prompting Report Service Documents in MicroStrategy Web 9.x


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SYMPTOM:

After executing a report service document in Strategy Web 9.x and clicking on the re-prompt button,  the following error message is shown: 


Object with ID xxx Type 10 (Prompt) is not found in metadata, it may have been deleted. System Error 0x8000FFFF (2147549183): --- Catastrophic failure).

 

CAUSE:

This issue happens with the report service documents that contain datasets previously created in Strategy 8.x which have prompt objects newly added to them in Strategy 9.x. 
 

ACTION:

Contact Strategy Technical Support for an update on this issue.
 

WORKAROUND:

Perform the following steps:
1. Edit the affected dataset and remove all of its prompt objects.
2. Save and close the dataset without any prompt.
3. Edit the dataset again and re-add all of its prompt objects. 
4. Save and close.
  
 
NOTE: Read the following tech note for further information on a similar issue in Strategy Desktop 8.1.x:KB16633: Object prompts reappear on a report when clicking 'Re-prompt' after the original static report with object prompts has been modified to add a filter with normal prompts in MicroStrategy Desktop 8.1.x
 


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Knowledge Article

Published:

June 14, 2017

Last Updated:

March 30, 2019